2025 NEWEST ISO-IEC-20000-FOUNDATION: ISO/IEC 20000 FOUNDATION EXAM EXAM SCORE

2025 Newest ISO-IEC-20000-Foundation: ISO/IEC 20000 Foundation Exam Exam Score

2025 Newest ISO-IEC-20000-Foundation: ISO/IEC 20000 Foundation Exam Exam Score

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Tags: ISO-IEC-20000-Foundation Exam Score, Pass4sure ISO-IEC-20000-Foundation Exam Prep, ISO-IEC-20000-Foundation Valid Practice Questions, ISO-IEC-20000-Foundation Test Engine, Valid ISO-IEC-20000-Foundation Study Materials

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 2
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 3
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

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Pass4sure ISO-IEC-20000-Foundation Exam Prep | ISO-IEC-20000-Foundation Valid Practice Questions

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q20-Q25):

NEW QUESTION # 20
Which is not an example of configuration information for a CI?

  • A. Status
  • B. Unique identification
  • C. Relationship with other Cis
  • D. Feature of a service

Answer: D


NEW QUESTION # 21
When managing a major incident, what is one of the activities that needs to be performed?

  • A. Involve the customer
  • B. Initiate problem management activities
  • C. Keep top management informed
  • D. Escalate the incident

Answer: C


NEW QUESTION # 22
Why would organization adopt ISO/TEC 20000?

  • A. To review the Service Management System (SMS)
  • B. To certify their products
  • C. To certify their services
  • D. To confirm that all ITIL guidelines have been implemented

Answer: A


NEW QUESTION # 23
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

  • A. To ensure that a process exists for the procurement of suppliers
  • B. To ensure that contracts with external suppliers are assessed for alignment against SLAs of customers
  • C. To ensure that subcontracted suppliers meet contractual requirements in all circumstances
  • D. To ensure that supplier processes and procedures are defined

Answer: B


NEW QUESTION # 24
What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

  • A. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification
  • B. Organizations can only be certified to one of them at a time
  • C. The management systems of all three may be integrated
  • D. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used

Answer: C


NEW QUESTION # 25
......

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